Pre-Visit Check-In
Let's make sure you're ready for the lab. What do you need to do?
The 4-Step Journey
Your barcode is a pre-paid shipping label; it makes the process seamless.
Order & Receive Barcode
Your journey starts when you get an email with your unique barcode. This is your digital ticket.
Identify Your Destination
The barcode's format dictates the lab brand (Quest or LabCorp). They are not interchangeable.
Visit the 'Gate Agent'
Lab staff act like airline gate agents. They scan your barcode into their specific system (**FormFox** for Quest, or LabCorp's internal system) to confirm your pre-paid order.
Automatic Reporting
Once your sample is collected, your part is done. The barcode tracks everything, and results are sent automatically.
Lab Identifier
First, understand how your barcode works, then identify your lab brand below.
One Code, Many Locations
Your barcode is brand-specific (either Quest or LabCorp) but is valid **nationally**. Once you identify your brand, you can visit any of their thousands of locations across the country.
Expired Barcode Help
If the 'Valid Until' date on your email has passed, here are your options:
Employer / Court-Ordered Tests
You **must contact your employer or supervising officer** to request an extension. We cannot approve one without their permission.
Personal Tests
We can likely extend it. Please use the SOS tab to text our support team for assistance.
Request a Refund
If an extension isn't possible, you can text our support team to request a refund, subject to our policy.
On-Site Emergency
Use this ONLY if you are AT THE LAB and having a barcode error.
What to Tell The Collector:
Please inform them: 'I need to contact my third-party administrator (LTS) to resolve a barcode issue. Can you please wait one moment?'
What to Text Us:
Tap the button below. In the text message, please **attach a clear photo of your ENTIRE phone screen** showing the barcode email, and briefly describe the error.